Frequently Asked

PuchiLicious policy is to ship most orders within 7 business days
on average for in-stock merchandise. For those few instances when ordering non-stock items,  deliveries may take up to 10-14 business days. within 10 business days. For an additional charge, many items may be shipped via express overnight or 2-day service, if noted in the order.

PuchiLicious policy is to ship most orders within 7 business days on average for in-stock merchandise. For those few instances when ordering non-stock items, expect delivery within 10 business days. However, please note that orders may take up to 14 business days for delivery. For an additional charge, many items may be shipped via express overnight or 2-day service, if noted in the order.

For your protection, items shipped directly from PuchiLicious to most U.S. destinations are shipped via UPS, FedEx and USPS. All shipments require signature upon delivery. For any and all home deliveries a signature will also be required. If someone will not be at your shipping location to sign for your package, we suggest you have your package shipped to your workplace or any location where someone can sign for the package. If you authorize PuchiLicious to leave your package without a signature, please note this in the “Message” area at the end of the order. However, please know that PuchiLicious will not be held liable if the package is left without a signature and subsequently becomes lost, damaged or stolen.

Orders shipping to P.O. Boxes, Alaska, Hawaii, and APO addresses are sent via USPS Priority Mail with Delivery Confirmation, and may take additional time for delivery.

Most international orders are shipped via UPS or USPS Express or Global Priority and will usually arrive within our standard two-week delivery time, but may occasionally take additional delivery days. Please note customers are responsible for any customs charges, taxes or duties which are assessed by each individual country at the time of delivery. When ordering from outside the U.S., please be sure to include your complete ship-to address, phone number, and email address.

Due to the nature of our products and Covid, mask & bandanas are final sales. PuchiLicious will only accept returns for all other items on a case by case basis. An exchange or store credit will be offered only if the item is unused, in good condition, and returned to PuchiLicious within 7 days of receiving the merchandise. Customers will be responsible for shipping charges on any and all exchanges. For any other issues, customers must contact PuchiLicious directly and it will be handled once again on a case-by-case basis. There are NO REFUNDS. We will not credit or exchange any item that is used or damaged by the customer. All sales are final.

While PuchiBags were not initially created for airplane travel we
have taken them all over the world with no problems. Each airline
has their own requirements but the three things they care about most are:

1. The dog/cat cannot jump out;

2. The bag is properly ventilated;

3. The bag fits under the seat.

Most of our bags meet those three requirements, the airlines to date have never complained.  However, with that in mind we created The Train Case especially for plane (and train) travel.

While size does matter….it is really the weight and the dimensions of the dog that determines the optimum bag size.

The bags can hold more than what we state but we lean on the side of caution. Here are some basic weight guidelines:

Sassy Bag:
Small: 15L x 7W x 8H: Holds up to 10 pds
Large: 17L x 7W x 8H: Holds up to 15 pds

Pied-A-Terre:
33″ Circumference: Holds up to 10 pds

The Donut:
15″ Circumference: Holds up to 10 pds

Train Case:
Up to 13 pounds

15L x 8H x 9W

Classic Totes:
Small: 15L x 11H x 7W Holds up to 10 pds
Large: 16L x 13H x 7W Holds up to 15 pds

Short Strap: 21″ with rings

All PuchiBags come with an elasticized safety cord that we suggest you attach to the dogs harness (not the collar) for safety, a cushioned removable insert that can be thrown in the wash, side mesh panels, one side Dutch window that can be zipped up for camouflage, firm bottom panel for most of the bag so the dog won’t “sag”, an inside zippered or magnetic snap pocket and all the bags have at least one other outer pocket but depending on the style they may have two. Click on the bag you are interested in to see the features.

PuchiLicious accepts the following payment forms: American Express, MasterCard, Visa and PayPal. PuchiLicious never stores any credit card data on our site. Information transferred on this website uses the latest encryption technology. The information is encrypted with 128 bit SSL security. This information is kept completely separate and confidential; there is no chance of any other customer ever seeing your information unless you have given them your user ID and password.